Welcome to Toy World Shop’s FAQ section! We’ve compiled answers to the most common questions about our collectibles, shipping, payments, and more. Whether you’re hunting for rare Funko Pops or exclusive Disney items, we’re here to help you build your perfect collection.

About Toy World Shop

Who is Toy World Shop for?
Toy World Shop caters to passionate collectors worldwide who appreciate rare and exclusive pop culture items. Our target customers include:
  • Funko Pop enthusiasts (especially those seeking rare/retired pieces)
  • Anime and manga collectors
  • Marvel and DC Comics fans
  • Disney Parks memorabilia hunters
  • Music and pop culture memorabilia collectors
We specialize in limited-edition items and exclusives from brands like LoungeFly, Hot Topic, and BoxLunch.
What makes Toy World Shop different?
Our collector-first approach means:
  • Carefully curated selection of rare and exclusive items
  • Collector-grade packaging to ensure mint condition delivery
  • Worldwide shipping with multiple options
  • Special focus on hard-to-find Funko Pops and Disney exclusives
  • Fellow collectors running the business who understand your needs

Products

What types of collectibles do you sell?
We specialize in:
  • Rare & Retired Funko Pops (25% off selection!)
  • Anime Pops and exclusive series
  • Marvel and DC Comics figures
  • Disney Parks exclusives and Droid Depot items
  • LoungeFly accessories and bags
  • Music-themed collectibles
  • Helmets, hilts, and other collector accessories
Our inventory is constantly updated with the latest releases and most popular items.
How do I know if an item is in stock?
All items shown on our website are currently in stock at our Miami warehouse. We update our inventory in real-time. If an item becomes unavailable after you’ve placed your order, we’ll notify you immediately with options.
Do you sell authentic products?
Absolutely! We source all our products directly from licensed distributors and manufacturers. Every item comes with its original packaging and authenticity guarantees. We never sell knockoffs or counterfeit goods.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include:
  • Faster checkout
  • Order tracking
  • Wishlist features
  • Exclusive collector notifications
Can I modify or cancel my order?
We process orders quickly to get your collectibles to you fast. If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.
How do I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also log into your account to view order status and tracking details. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking updates. For Free Shipping (EMS), basic tracking is included.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
Standard Shipping (Recommended)
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Cost: $12.95 USD
• Tracking: Full tracking included
Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Cost: FREE on orders over $50 USD
• Tracking: Basic tracking included
Pro Collector Tip: Combine multiple items to qualify for free shipping while expanding your collection!
Do you ship internationally?
Yes! We ship worldwide except for select regions in Asia and some remote areas. International orders may be subject to customs fees in your country, which are the responsibility of the customer. We include all proper documentation to help clear customs smoothly.
How are items packaged?
We take packaging seriously because we’re collectors too! All items are:
  • Inspected before shipping
  • Funko Pops are shipped in protectors
  • Boxes within boxes for maximum safety
  • Packed with collector-grade protective materials
Our Mint Condition Guarantee means we stand behind the condition of every item we ship.

Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted channels.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend using PayPal if you prefer not to enter card details on our site.
Why was my payment declined?
Common reasons include:
  • Insufficient funds
  • Card issuer has blocked international transactions (contact your bank)
  • Incorrect CVV or expiration date
  • Billing address doesn’t match your card records
If problems persist, try PayPal or contact your bank to authorize international purchases.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery date. To qualify:
  • Items must be in original, unopened condition
  • Original packaging must be intact
  • Contact us first to initiate the return
Once approved, we’ll provide return instructions. Refunds are issued to the original payment method after we receive and inspect the item.
What if my item arrives damaged?
While we take every precaution with packaging, if your collectible arrives damaged:
  1. Take photos of the damaged item and packaging
  2. Email us at [email protected] within 48 hours of delivery
  3. Include your order number and photos
We’ll arrange for a replacement or refund as appropriate.
Do you offer exchanges?
Due to the limited availability of many collectibles, we typically process returns and new purchases rather than direct exchanges. Contact us at [email protected] and we’ll help find the best solution.
Still have questions? Our collector support team is happy to help! Email us at [email protected] and we’ll respond within 24 hours (excluding weekends).

Happy collecting!
The Toy World Shop Team
2324 Pearcy Avenue, Miami, US 79059
Since 2025