At Toy World Shop, we take pride in delivering high-quality collectibles to enthusiasts worldwide. While we carefully inspect every item before shipment, we understand that sometimes returns or exchanges may be necessary. Please review our policy below to ensure a smooth process.

Our Collector-Focused Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be:

  • In its original condition
  • Unopened and in original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Due to the nature of collectibles, the following items cannot be returned or exchanged:

  • Any Rare & Retired Funko Pops (as indicated in our menu)
  • Disney Parks Exclusives and BoxLunch Exclusives
  • Hot Topic Exclusive items
  • All Droid Depot products
  • Opened or damaged collectibles

These exceptions help us maintain the collector’s value and authenticity of these special items.

Return & Exchange Process

Step 1: Initiate Your Request

Email our Collector Support Team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Photos of the item (if damaged)
  • Reason for return/exchange

Step 2: Wait for Approval

Our team will review your request within 2 business days and email you:

  • Return authorization (if approved)
  • Return shipping address
  • Special instructions (if applicable)

Step 3: Ship Your Return

Once approved, please ship your return to:

Toy World Shop Returns
2324 Pearcy Avenue
MIAMI, US 79059

We recommend using a trackable shipping service and purchasing shipping insurance, as you are responsible for the item until it reaches us.

Step 4: Processing Your Return

Upon receiving your return, we will:

  • Inspect the item within 3 business days
  • Process your refund or exchange
  • Send you a confirmation email

Refund Information

Refund Timeline

  • Credit/Debit Cards: 5-10 business days after approval
  • PayPal: 3-5 business days after approval

What’s Refunded?

  • Original purchase price (excluding original shipping costs)
  • Taxes (if applicable)

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges (when available):

  1. Follow the standard return process
  2. Clearly state your desired replacement item in your email
  3. We’ll ship your new item once we receive and process your return

If your replacement item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Toy World Shop Team, I would like to request a [return/exchange] for my recent order: Order Number: [Insert] Date Received: [Insert Date] Item(s) for Return: [List Items] Reason for Return: [Please specify – wrong item, damaged, etc.] [For exchanges only:] I would like to exchange for: [Specify desired item(s)] Please let me know the next steps. I’ve attached [photos/receipt] as needed. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damaged item/incorrect product
  3. We’ll arrange for a replacement (if available) or refund

In these cases, we’ll cover return shipping costs.

International Returns

For collectors outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • Refunds will be issued in USD
  • Processing may take additional time for international shipments

Questions?

Our Collector Support Team is happy to help with any return or exchange questions. Contact us at:

Email: [email protected]
Mail: Toy World Shop, 2324 Pearcy Avenue, MIAMI, US 79059

Happy Collecting!
The Toy World Shop Team